RESOURCES

I’m sure you’ve all heard this one line thousands of times at fast food counters, and that’s because McDonald’s doesn’t make their money on the burgers. See the burger at McDonald’s isn’t how they make their "profit margins", just like the oil change in your shop...

Every service writer wants to do a great job and develop customer relationships, so they fear the question, “can you do a better price?”… Let’s breakdown what this question really means, either: The customer can’t afford your solution The customer doesn’t see value...

If you treat customers special, they become special customers. For every small service, such as oil changes or changing from summers to winters, you have an opportunity to develop a new long term customer relationship. Ensure that your team and management speak highly...

I just finished a Profit Maximizing webinar with a group of shop owners. Some great questions came up and I want to share one of my recommendations with you. The question was “how do I determine what to set my labour rate at?”. A profitable shop typically pay their...

Now that shop owners have come up for air, I am finding many are asking me for recommendations on point of sale (POS) systems and bookkeeping software. It only makes sense for me to write down my thoughts on this and share it widely. There are a few key considerations...